How can I communicate with my provider or their staff through the portal and when can I expect a response from my provider?
Click on “Send a Message” at the top of your portal account or click on “Inbox” and then “Compose.” Either method will take you to the same screen where you can select your provider and send a message. Once you are finished, you will get a screen saying your message has been sent and you will be able to see that message in your outbox. Responses typically come back within 72 business hours. Messages are not monitored on the weekends.